Frequently asked questions
Basically trust is user personal demand and we have no ability to manipulate or compromise this. However you can see our Latest exchange on homepage which is live payment proof also you can find our user experience on Testimonial page. If you have any further query you can survey over the web and social media also. It's an open platform to know how we provide our services.
Obviously we build our platform as a secure payment environment. User data is 100% safe and not accessible from any kind of third party platform. We are using SSL to encrypt user data and make hourly backup to save user experience.
Usually we take 1 minute and maximum 2 hours to complete order (for PayPal it takes maximum 24 hours due to PayPal sending error). If you have any urgency you can contact us over live chat, email, FB fan page inbox, you can find our contact details in here.
Registration criteria are a simple process. If you want to exchange here you need to register first. Register user data helps us to use for further communication. It’s improving our user experience.
Sorry! we are not provide any kind of physical transaction. You can only able to transact over the web.
Please read below here is the details of account verification!
As a financial institution we have to authenticate the user. It's helps us to improve user experience. You can verify your account with following simple step. First you have to be a registered user on our website. After registration go to account verification settings. Here you will find two option called email versification and another ask you to upload documents which is your NID, Passport or Driving Licensees. you have to upload both side of your documents front and back. Back side for address verification for passport it will be address page. On behalf of account verification you have to confirm your email. Just click on resend email button you will get and email which included by our email verification link. Check your inbox or spam box you will got an email from dollarcrypto.xyz. Click on the following link to verify your email. After that your account will be fully functional. Usually we takes 20 minutes to activate your account maximum 24 hours. You can ask us on live chat for your account status. (*If you'r don't find content on account verification settings please disable or block your ad blocker or change the browser)
Yes. You can contact with Admin any time simply with chat window. Just left your messages, if Admin/Staff is not online state, we always store messages, When He/She will come online, must be reply you.